sbomax Casino & Sportsbook Data Care

This page describes what we collect when you use sbomax and how we keep that data protected. We take data security seriously and are transparent about how your personal information, payment details, and account activity are handled across our platform.

When you register with sbomax, sign in to your account, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play games on our platform, you provide us with information. We use this information to verify your identity, process your transactions, deliver our services, and comply with financial regulations. Our commitment is to store your data securely, use it only for legitimate purposes, and respect your privacy rights.

Read this policy to understand what we collect, who may access it, and how you can exercise control over your information.

What We Collect When You Use sbomax

Second, we collect payment information. When you deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, payment method, date, and time. We retain payment records for accounting and dispute resolution. We do not store full banking credentials; instead, we use tokenized payment processing to reduce fraud risk.

Third, we log your activity on sbomax. This includes: login times, games played, wager amounts, game outcomes, account balance changes, cashback earned, and support interactions. We track which device you use (mobile, browser, app), your IP address, and general location data (country or region level). We do not sell this data to advertisers, but we use it internally to detect fraud, prevent account abuse, and personalise your experience.

Fourth, we collect technical information. Our servers record browser type, operating system, pages visited, and time spent on each page. We use cookies and similar technologies to remember your login state, language preference, and whether you have accepted our policies. Cookies also help us analyse how users navigate sbomax and identify technical issues.

How We Use Your Data on sbomax

We use your information to operate sbomax and deliver services. We verify your identity to comply with anti-money-laundering regulations and to prevent fraud and account takeover. We process deposits and withdrawals using your payment details and KYC documents. We calculate and distribute your weekly cashback, track your tier progression, and credit your referral bonuses.

We also use your data to contact you about your account. If you request a password reset, we send a link to your registered email. If we detect unusual activity—such as a withdrawal from an unfamiliar location or repeated login failures—we may contact you to verify. If your account is flagged during verification, we email to request additional documentation.

We analyse aggregated, anonymised data to improve sbomax. For example, we examine which games are most popular, which payment methods are preferred in different regions, and where users experience technical problems. This analysis helps us enhance our platform and allocate resources effectively. We do not use personal data for these analyses; all data is stripped of identifying information first.

Third-Party Data Processors

We work with third-party processors to deliver sbomax. Payment processors handle your deposit and withdrawal transactions; they access your payment method details but do not store them directly with us. Document verification services process your KYC submission; they scan your ID and proof of residence to confirm authenticity and extract key data (name, date of birth, ID number). These services operate under strict data-protection agreements.

Our hosting provider maintains the servers where sbomax data lives. Our servers may be located outside your country; your data may therefore be subject to laws in other jurisdictions. We ensure our hosting provider meets security standards equivalent to our own. We also use analytics services to monitor platform performance and user behaviour; these services receive anonymised event data only.

We do not disclose your personal data to third parties without your consent, except where required by law (e.g., law enforcement requests) or for essential service delivery (e.g., payment processing). If we are required by court order to disclose your information, we notify you unless legally prohibited from doing so.

How We Protect Your Data

We implement industry-standard security measures to protect your information. Our systems use Secure Socket Layer (SSL) encryption for all data in transit. Personal and payment information is encrypted at rest on our servers. We restrict access to your data to authorised sbomax team members who need it to serve you. Employee access is logged and monitored.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain incident response procedures; if a data breach occurs, we notify affected users without unreasonable delay. However, no security system is completely impenetrable. You are responsible for protecting your sbomax login credentials. Never share your password, and log out after using sbomax on shared devices.

Your Rights Regarding Your Data

We recognise your rights to access, correct, and delete your information. You can request a copy of all data we hold about you by contacting our support team during business hours. We provide this information within a standard processing window. You can also request that we correct inaccurate information—such as an outdated address or phone number—through your account settings or by contacting support.

You may request deletion of your data, subject to legal and operational constraints. We may retain certain information (such as transaction records) for a period required by financial regulations, even after you request deletion. If you close your account, your login credentials are deactivated, but we retain account history for dispute resolution and compliance purposes.

You can also object to our use of your data for certain purposes—such as analytics or marketing emails—by updating your account preferences or contacting support. Withdrawing consent to non-essential processing may affect your ability to use certain features.

Cookies and Tracking Technologies

sbomax uses cookies and similar technologies to enhance your experience. Essential cookies are required to keep you logged in and to remember your account preferences; you cannot disable these without losing core functionality. Functional cookies remember your language choice, timezone, and bet slip history. Analytics cookies track how you navigate sbomax to help us improve design and performance.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use sbomax, but some personalisation features may be unavailable. We do not use third-party tracking cookies for targeted advertising on external websites.

Data Retention and Deletion

We retain different categories of data for different periods. Account registration data (name, email, phone) is kept for the lifetime of your account. Transaction records and wager history are retained for at least five years to comply with financial regulations. KYC documents are stored securely for the same period. Login activity logs are retained for twelve months for security monitoring.

When you close your account, your login credentials are disabled immediately, but your account record is marked as closed rather than deleted. This allows us to prevent re-registration fraud and to respond to disputes. If you have a legitimate data-deletion request, contact our support team; we will review your request against legal requirements and respond accordingly.

Jurisdiction and Compliance

sbomax operates in supported jurisdictions where local law permits. Our data practices comply with applicable data-protection laws in those regions. Users are responsible for understanding the data-protection laws in their own jurisdiction. Our servers may be located outside your country, which means your data may be subject to the laws of the jurisdiction where the server is hosted.

We operate across multiple regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. If you are in a region where specific data-protection regulations apply (such as data localisation requirements), we comply with those regulations. Contact our support team if you have questions about how your data is handled in your jurisdiction.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your data rights, or have a data-protection concern, contact our support team. We are available during business hours via live chat, email, or in-app messaging. When you contact us about your data, we verify your identity before responding to ensure we do not disclose information to unauthorised parties.

We aim to respond to data-access requests and privacy inquiries within a standard processing window. For urgent matters—such as suspected data breach or account compromise—contact support immediately; security-related requests are prioritised.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make material changes, we notify you through your sbomax account dashboard or email. Continued use of sbomax after notification constitutes acceptance of the updated policy. If you do not agree with changes, you may request account closure and withdrawal of your balance at any time.

Our commitment to protecting your data remains unchanged. If you have any questions about our privacy practices, reach out to our support team during business hours. We are here to ensure your information is handled securely and respectfully.