sbomaxTerms of Use

These terms set out the conditions under which we operate sbomax and the rights and responsibilities you accept when you create an account with us. By accessing our platform, you agree to comply with these terms and our related policies on data protection, responsible engagement, and account conduct.

sbomax is available only in jurisdictions where online wagering is permitted by applicable law. We are committed to transparent communication about how we operate, how we handle your funds, and how we resolve disputes. This document outlines our policies on account registration, deposits and withdrawals, bonus terms, and the process we follow if disagreements arise.

If you have questions about any section of these terms, our support team is available during business hours to clarify our policies and procedures.

Account Eligibility and Registration

When you register with sbomax, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing online wagering platforms. We require all new accounts to complete Know Your Customer (KYC) verification before deposits or withdrawals are allowed. KYC requires uploading a valid government-issued ID (passport, national ID, or driver's licence) and proof of residence (utility bill, bank statement, or government letter).

We retain the right to request additional documentation if verification is incomplete or if we identify unusual account activity. Our compliance team reviews submissions during business hours; approval typically follows within a standard processing window. If your application is rejected, we explain the reason and provide an opportunity to resubmit correct documentation.

You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, contact our support team immediately through live chat or email during business hours. We will lock your account and guide you through recovery steps, which typically include verifying your identity through KYC documents.

Deposits, Withdrawals, and Payment Methods

sbomax accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly; your balance updates within minutes. We do not charge deposit fees, though your payment provider may apply its own charges.

Withdrawals must use the same payment method as your original deposit. This requirement is part of our anti-fraud and account verification process. Withdrawal requests are processed during business hours and are subject to standard verification. If your withdrawal is flagged due to amount, account age, or activity patterns, our team may request additional documentation before proceeding. Such reviews are conducted to protect both you and our platform.

• account preferences and withdrawal limits are set per account tier; your sbomax dashboard displays your current limits.
• Funds must originate from an account in your name; third-party transfers are not permitted.
• We reserve the right to decline deposits or withdrawals if we identify risk factors, such as use of sanctioned payment methods or accounts linked to fraud reports.
• Withdrawal processing is not instant; standard review windows apply, particularly for first-time withdrawals.
• If you dispute a deposit or withdrawal, contact our support team with transaction details; we investigate and respond during business hours.

Bonus Offers and Loyalty Programme Terms

When you join sbomax, you may be eligible for a welcome offer. The bonus amount and terms depend on your region and current promotions; we do not advertise fixed amounts. Instead, we describe eligible offers as "an attractive welcome bonus" or "a new-customer deposit match," paired with "terms apply."

All bonuses carry a play-through requirement—you must wager the bonus a certain number of times before it can be withdrawn as cash. Play-through requirements, expiration dates, and eligible games are disclosed when you claim a bonus. Your sbomax account dashboard tracks your remaining play-through progress in real time.

Our weekly cashback programme awards a percentage of your weekly wagers back to your account, distributed every Monday. Cashback percentage depends on your current tier (Bronze, Silver, Gold, Platinum). Tier advancement is automatic based on cumulative activity; no application is needed. Promotional bonus multipliers may apply during special events tied to Liga 1, Piala AFF, or seasonal holidays like Idul Fitri and Nyepi. These multipliers are advertised in advance on our platform.

Account Conduct and Prohibited Activities

When you use sbomax, you agree not to engage in unlawful activity, fraud, collusion, or abuse of our systems. Prohibited conduct includes but is not limited to: using multiple accounts to claim bonuses, accessing the platform from a prohibited jurisdiction, using payment methods not registered to your own name, or attempting to exploit system vulnerabilities.

If we identify suspected violations, we may suspend your account pending investigation. During an investigation, your balance is held but not forfeited unless wrongdoing is confirmed. Our team communicates with you during business hours regarding the status of any investigation. If we confirm a breach of these terms, we may close your account and forfeit any bonuses; cash winnings are typically returned.

Dispute Resolution and Complaints

If you dispute a wager outcome, a withdrawal delay, or a bonus calculation, we ask that you contact our support team within a reasonable time (typically within fourteen days of the event). Provide your account ID, transaction details, and a clear description of the issue. Our team investigates and responds during business hours.

We maintain records of all wagers, settlements, and account transactions. For any dispute involving a game outcome, we can retrieve random-number-generation logs and event results to verify fairness. If we find an error on our side, we correct it immediately and compensate you accordingly. If we confirm the outcome was fair, we explain our findings.

Jurisdiction and Service Availability

sbomax services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access sbomax from a prohibited jurisdiction, we reserve the right to suspend or close your account without notice.

These terms are governed by the laws of the jurisdictions in which we operate. Any legal disputes arising from your use of sbomax will be resolved through our internal dispute process first; if unresolved, you may pursue legal action in the relevant jurisdiction.

Data Protection and Privacy

We collect personal information during account registration and KYC verification. Your data is stored securely and used only for account management, fraud prevention, regulatory compliance, and service improvement. We do not sell your data to third parties. Our full privacy policy is available on sbomax; review it for detailed information about how we handle your information.

sbomax uses industry-standard encryption and security practices to protect your account and payment information. However, no system is completely secure; you use sbomax at your own risk. We are not liable for unauthorized access resulting from your own negligence (such as sharing credentials or using weak passwords).

Limitation of Liability

sbomax operates on an as-is basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, or consequential damages arising from your use of the platform or any service interruption.

Our maximum liability for any claim is limited to the amount you have deposited into your account. This limitation applies to disputes over wager outcomes, system errors, data loss, or account suspension.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we notify you through your sbomax account dashboard or email. Continued use of sbomax after notification constitutes acceptance of the updated terms.

If you do not agree with updated terms, you may request account closure and a withdrawal of your balance at any time. Contact our support team during business hours to initiate the process.

Summary of Our Commitments

At sbomax, we are committed to operating transparently and fairly. We provide clear information about how our bonuses work, how your account is managed, and how we handle disputes. Our support team is available during business hours to answer questions about these terms or any aspect of our service. We operate across multiple cities including Jakarta, Surabaya, Bandung, Medan, and Semarang, and we accept payments via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers to serve players across the region.

These terms are the contract between you and sbomax. By creating an account, you confirm you have read and understood them. If you have any questions or concerns, reach out to our support team. We are here to ensure your experience on sbomax is clear, fair, and secure.